At Solutic IT Consulting, we strive to deliver exceptional services that exceed your expectations. However, we understand that circumstances may arise where you need to initiate a return or request a refund. Please review the following guidelines to understand our policies:
1. Eligibility for Returns
Our services primarily involve consultancy, social media marketing, and marketing strategy planning. Due to the nature of these services, traditional returns do not apply. However, we are committed to ensuring your satisfaction, and in certain cases, we may consider adjustments or alternative solutions.
2. Refund Process
If you are dissatisfied with our services or encounter any issues, please contact our customer support team at soluticit@gmail.com within 30 days of the service delivery date. We will investigate the matter promptly and work with you to find a satisfactory resolution.
3. Service Guarantee
We stand behind the quality of our services and aim to address any concerns you may have. If our services do not meet the agreed-upon specifications, we will work diligently to rectify the situation or provide an appropriate solution.
4. Cancellation Policy
For ongoing services with subscription-based pricing plans, you may cancel your subscription at any time. However, refunds for unused portions of the service may not be provided. The cancellation will take effect at the end of the current billing cycle.
5. Contact Information
For all return or refund inquiries, please contact our customer support team at soluticit@gmail.com. Provide detailed information about the issue you are facing, and our team will respond within 48 hours to assist you.
6. Exceptional Circumstances
In certain exceptional circumstances, where the services provided are demonstrably unsatisfactory and beyond resolution, we may consider a partial or full refund. Such determinations will be made on a case-by-case basis.
7. Policy Updates
Solutic IT Consulting reserves the right to update or modify this return and refund policy at any time. Please check this page periodically for any changes.
Thank you for choosing Solutic IT Consulting. We are committed to ensuring your satisfaction with our services and will do our utmost to address any concerns you may have.